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Free delivery from 30 €We deliver in 2–5 business daysMade in LithuaniaCall us +370 636 03003
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Information

Terms of sale

Version of 2026-10-11

1. General provisions

These terms apply to purchases in the online shop cheatless.lt (the "shop"). The distributor of Cheatless products and operator of the shop (the "seller"): MB VIVIDO, company code 308165131, VAT code LT100020951115, VMVT permit No. 520002992, registered office Sukilėlių pr. 65, Kaunas, email info@vivido.lt, tel. +370 636 03003.

A buyer is a natural or legal person placing an order. Consumers (individuals buying for non-business purposes) additionally have the consumer rights set out in the laws of the Republic of Lithuania, which these terms do not limit.

2. Ordering and conclusion of the contract

  • You place an order by selecting products in the shop, entering delivery details and paying.
  • The sales contract is concluded when you receive the order confirmation by email.
  • Prices include VAT and are shown on each product page. Promotions and discounts appear next to the product and apply for the stated period. Larger quantities cost less in boxes or bundles.
  • If an item is unavailable or the price is stated incorrectly, the seller will contact you and offer to change the order or cancel it, and will refund the money paid.

3. Prices and payment

All prices in the shop are in euros including 21% VAT. The delivery price (if applicable) is shown at checkout before payment. Delivery is free for orders of 30 € or more.

You can pay by payment card or online banking through payment service providers. The seller does not see or store your payment card details. Business customers can pay on invoice by individual agreement.

4. Delivery

Goods are delivered within Lithuania by parcel locker or courier, usually within 2–5 business days of payment. During the holiday season or at times of high demand delivery may take longer. On receiving the parcel, the buyer must check the packaging; if damage is found, the buyer must inform the seller within 3 business days.

5. Right of withdrawal and returns

  • A consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving a reason, by notifying us at info@vivido.lt.
  • The item must be undamaged, unopened and in its original packaging. For food safety and hygiene reasons, opened or damaged food packaging cannot be returned, unless the product is defective.
  • The cost of return shipping is covered by the consumer unless agreed otherwise. The item must be returned within 14 days of the withdrawal notice.
  • Money for the goods and standard delivery is refunded no later than 14 days after the returned item is received, by the same payment method. If only part of an order is returned, delivery costs are not refunded.

6. Product quality

The food products sold comply with EU food safety and labeling requirements. Ingredients and allergens are stated on each product page and on the packaging. If you receive a defective or wrong item, write to info@vivido.lt with your order number and a photo; the seller will replace the item, reduce the price or refund the money in accordance with consumer rights.

7. Monthly subscription

  • By choosing "Monthly" you enter into a continuing contract: every month your card is charged the price of the chosen mix (shown before payment), and the parcel is sent within 2–5 business days of payment.
  • You can pause the subscription, update your payment card or cancel at any time via the management link (sent by email) or by writing to info@vivido.lt. Cancellation takes effect from the next payment period; a month that has already been paid is not terminated.
  • The flavor mix is set when you order. To receive a different mix next month, write to info@vivido.lt before the next payment.
  • If a payment fails, the payment service provider may try to charge again; if payment is not made, the subscription is suspended.
  • The right of withdrawal described in section 5 applies to the first shipment of goods.

8. Complaints and dispute resolution

Send complaints by email to info@vivido.lt or by phone at +370 636 03003. We will reply within 14 days. If the dispute is not resolved, a consumer may contact the State Consumer Rights Protection Authority (www.vvtat.lt) or use the EU online dispute resolution platform (ec.europa.eu/consumers/odr).

9. Final provisions

These terms and purchase contracts are governed by the law of the Republic of Lithuania. The seller may change the terms; the terms in force on the day the order was placed apply to that order. The processing of personal data is described in the privacy policy.